29-30 June 2023, University College Dublin
Algorithms are seen as an effective tool for managing workers. This governance by numbers-based mode of labour control allows companies to pursue two organisational goals at the same time, which had hitherto been seen as being mutually exclusive: (1) exercising vertical control of workers (2) without having to assume any social obligations towards them in turn. Put otherwise, algorithms provide employers with the capacity to control workers without having to enter a formal employee relationship with them.
This algorithms-based mode of labour governance mirrors the rise of a new management control regime by numerical benchmarks in relation to
(a) the management of subsidiaries by the headquarters of multinational corporations.
(b) the new public management of sub-units by the heads of public bodies, e.g., universities.
(c) the governance of member states by EU executives after the financial crisis of 2008.
In other words, the transformations occurring in labour control run in parallel with the changes occurring in the forms of governance at the societal level, moving from a model of government guided by law to a new one guided by numbers, where rules are enforced by performance indicators. This logic is indeed not only used by multinational corporations but also by political institutions. The key example is indeed the EU’s shift to a new economic governance (NEG) regime after the financial crisis that is designed to control national budgets and economic policies vertically by using key performance indicators without creating a federal political organization. Another example is the use of key performance indicators to assess research and teaching in todays’ universities.
The shift towards such governance by numbers regimes, however, may also provide unintended crystallisation points for contentious countervailing collective action. In this respect, the mobilisations of food delivery workers are emblematic. The verticalisation of power that is intrinsic to the dependency relationship between platforms and workers may render the political nature of such relationships more clearly visible to workers. If, on the one hand, such relationships of dependency do create a form of quasi-total control over workers, on the other hand, it also helps to single out the target of the conflict. This is a political element of the employment relationship that had partly become lost in the era of post-Fordist financialised capitalism. The use of an algorithm as a vertical form of organisation of the labour process inside companies is said to facilitate the identification of the central locus of the control (and exploitation) that they experience and, consequently, this increases the potential for organising collective action against it. The same could also be said in relation to the governance by numbers at the macro level, e.g., in relation to the EU’s NEG regime.
At first glance, this argument might appear counterintuitive; given the common assertion that algorithms de-personalise and obfuscate the nature of control in the labour process, making the managerial figure invisible, individualise workers and thus opposition difficult to organise. However, in a paradoxical sense, the de-personalised nature of algorithmic control might help workers to conceive of themselves as subjects subordinated to a collective labour process, as it reveals the general and uniformly arbitrary dynamics of operation of technological and abstract managerial devices used to control them. In this sense, the lack of regular interaction between management and platform workers under the platform architecture may not only trigger grievances, but also makes it more likely for them to escalate. It is obvious that we are faced with an ambivalent process here: the collective organisation of workers can either emerge or not, it is not a necessary process. But it does not seem to be a coincidence that the various multinational platforms (Glovo, Deliveroo, Foodora) that operate through these algorithmic means of control are becoming the central targets of emerging worker mobilisations.
More generally, it has been noted that if digital platforms are those firms that control and use algorithms, then they will be the targets of mobilisation as they are the new visible ‘bosses’ in platform capitalism. Therefore, contestation of governance by numbers in their own companies may also help us to better understand the challenges to this new form of governance elsewhere. The algorithms of platform companies are, as key performance indicators elsewhere, not politically neutral, but have resulted from power relations. Their mobilisations may transform into a broader political challenge for contemporary societies.
In this two-day workshop, we have selected 20 contributions from both junior and established scholars that problematise the governance by numbers and its discontents at any level (private or public). We aim to stimulate discussions that are relevant for economic sociology, political economy, employment relations and HRM scholars, as well as for the future of social and democratic governance in times of artificial intelligence.
Keeping these broader issues in mind, we are especially interested in shedding new light on one or more of the following (non-exhaustive) list of topics:
Maurizio Atzeni (Universidad Alberto Hurtado, Chile): Understanding Worker Mobilizations beyond Traditional Trade Unions in the Global Precarious Economy
Sarrah Kassem (Universität Tübingen, Germany): Work and Alienation in the Platform Economy. A Critical Perspective
Valeria Pulignano (KU Leuven, Belgium): Platforms’ Labour Governance Strategies and Spaces for Workers’ Control within Distinctive Political Institutional Realms
Kurt Vandaele (European Trade Union Institute, Belgium): Are Platform Workers Willing to Unionise? Survey Evidence from 14 European Countries
Alex Wood (University of Bristol, UK): Platform Labour and Algorithmic Contestation: A New Research Agenda for Labour Studies
Think what’s going on in the gig economy has nothing to do with you? Think again. Irish Times, 22 June 2023. Available at: https://www.irishtimes.com/culture/2023/06/22/think-whats-going-on-in-the-gig-economy-has-nothing-to-do-with-you-think-again/
This project has received funding from the EU’s Horizon 2020 research & innovation programme under the Marie Sklodowska-Curie grant agreement No 101028811 and the ERC grant agreement No 725240.
UCD HRM & Employment Relations Group, School of Business, and Geary Institute for Public Policy